Support
One desk strategy for training, onboarding, issue resolution, and expert guidance!
Our Winning Philosophy for Customer Support: Customer First
Comprehensive Support for Your Independent Success
Our support process ensures you become self-sufficient with our solution. We guide you through every step until you can independently maximize your Web-To-Print store’s performance.
Go To Support Portal
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Our Support Differentiation
Helpdesk
Ask the right questions and gather all the information you need from our experts by submitting a ticket at the portal.
Go Live Check List
A checklist that keeps track of setup processes to ensure your storefront is live and running as per schedule, 24/7
Online Training
Whether you are tech-savvy or not, our expert trainers will make sure you get a hang of the technology fast.
User Manuals
We have created a plethora of in-depth user manuals that cover every aspect of W2P technology.
Dedicated Success Manager
We have a separate team that looks after customer queries and makes sure each ticket is closed in a short frame of time.
Webinar Learnings
You can always join our webinars on product trainings. We do them on a regular basis.
Our Paid Support Services
Our support process ensures you become self-sufficient with our solution. We guide you through every step until you can independently maximize your Web-To-Print store’s performance.
Support Levels & Service Level Agreement
Our support process ensures you become self-sufficient with our solution. We guide you through every step until you can independently maximize your Web-To-Print store’s performance.
Basic - Level 1
Support for general questions related to certain functions of the software. For example:
HOW-TO queries to learn how a specific feature works.
Basic level of Software Product configurations.
Training requirements as included in the subscription plan.
If this Basic level of support cannot immediately resolve the problem, the Support Request is escalated to Advanced Level, which requires involvement of technical support specialists.
Premium Support Service
Our support process ensures you become self-sufficient with our solution. We guide you through every step until you can independently maximize your Web-To-Print store’s performance.
*PayPal processing fee is additionally added in the amount
Escalation Matrix
Start from here
Let's kick off the problem-solving process from this point.
Customer Success Specialist
If the issue persists, escalate to the Customer Success Specialist.
VP of Customer Success
For further escalation, reach out to the VP of Customer Success.
Senior Management
Finally, if needed, contact Senior Management for resolution.
Trusted by 2000+ Print Businesses
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Explore our print shop platform at your convenience. Request a demo URL to experience the storefront, design tool, pricing, and much more.
